This is Part 5 of our Support Protocols for 14 Common Situations series. The cases described in this series are drawn from everyday scenarios found in general veterinary practice or emergency and specialty practices. Below you’ll find an example of a type of case you’re likely to encounter in practice. This blog’s subject is a case involving a client viewing a pet’s body after death has occurred. Situation: Viewing A Pet’s Body Your client Helen’s long-haired dachshund, Pixie, just died in emergency surgery. You’ve given Helen the news. By now, she’s calmed down a little from the initial shock and… Continue Reading
Client-Present Euthanasia: Situational Support Protocols – Step 3
This is Part 4, Step 3 of our Support Protocols for 14 Common Situations series. The cases described in this series are drawn from everyday scenarios found in general veterinary practice or emergency and specialty practices. Below you’ll find an example of a type of case you’re likely to encounter in practice. This blog’s subject is a case involving client-present euthanasia. Due to the complexity of this situation, this topic has been divided into three separate blogs: Step 1, Step 2, and Step 3. If you haven’t read the previous two blogs, go back and read them first. Stay Connected… Continue Reading
Client-Present Euthanasia: Situational Support Protocols – Step 2
This is Part 4, Step 2 of our Support Protocols for 14 Common Situations series. The cases described in this series are drawn from everyday scenarios found in general veterinary practice or emergency and specialty practices. Below you’ll find an example of a type of case you’re likely to encounter in practice. This blog’s subject is a case involving client-present euthanasia. Due to the complexity of this situation, this topic has been divided into three separate blogs: Step 1, Step 2, and Step 3. If you haven’t read the first blog, go back and read Step 1 before reading Step… Continue Reading
Client-Present Euthanasia: Situational Support Protocols – Step 1
This is Part 4, Step 1 of our Support Protocols for 14 Common Situations series. The cases described in this series are drawn from everyday scenarios found in general veterinary practice or emergency and specialty practices. Below you’ll find an example of a type of case you’re likely to encounter in practice. This blog’s subject is a case involving client-present euthanasia. Due to the complexity of this situation, this topic has been divided into three separate blogs. Situation: Client-Present Euthanasia The Mathews family, including Sarah and Jeff; their 6-year-old son, Jonah; and their 13-year-old cocker spaniel named Buddy, arrive at… Continue Reading
Euthanasia Decision Making: Situational Support Protocols
This is Part 3 of our Support Protocols for 14 Common Situations series. The cases described in this series are drawn from everyday scenarios found in general veterinary practice or emergency and specialty practices. Below you’ll find an example of a type of case you’re likely to encounter in practice. This blog’s subject is a case involving euthanasia decision making. Situation: Euthanasia Decision Making Dawn is sitting beside you in an exam room after a follow up visit with her Cairn Terrier, Candy, who is terminally ill. You’ve told her that the prognosis is bad and it may be time… Continue Reading
Delivering Bad News: Situational Support Protocols
This is Part 2 of our Support Protocols for 14 Common Situations series. The cases described in this series are drawn from everyday scenarios found in general veterinary practice or emergency and specialty practices. Below you’ll find an example of a type of case you’re likely to encounter in practice. This blog’s subject is a case about delivering bad news Situation: Delivering Bad News A client named Joanna rushes into your hospital holding her cat, Boots, in her arms. She is crying and distraught, and it’s obvious that Boots is in respiratory distress. You immediately take the cat to an… Continue Reading
Crisis and Emergency: Situational Support Protocols
This is Part 1 of our Support Protocols for 14 Common Situations series. The cases described in this series are drawn from everyday scenarios found in general veterinary practice or emergency and specialty practices. Below you’ll find an example of a type of case you’re likely to encounter in practice. This blog’s subject is a case involving a crisis or emergency. Situation: Crisis and Emergency Rhonda rushes her dog Romeo to your veterinary clinic on a Friday afternoon at 4:45 p.m. Romeo has just been attacked by another dog, his injuries are severe, and his life is in danger. Romeo… Continue Reading
Verbal Communication: Clinical Communication Skills Part 2
Verbal Communication Verbal communication skills make use of the spoken word. When using verbal communication skills, pay attention to your tone of voice and the pacing of your speech. These have great influence on the meaning of your words. For instance, if you use the appropriate words to describe a situation but say them at a very fast pace, you may be viewed as rushed, nervous, or insensitive. However, if you speak the same words too slowly, you may be viewed as dull or condescending. Monitor your voice tone when you are working with clients who are grieving. Words that… Continue Reading