Your level of compassion and empathy goes above & beyond anything I could have imagined. I was talking to you, a friend, not just a “customer rep”. That means the world to me. You let me ramble on about Zac, and long gone fur babies. You did not push me away. Your responses were completely on point & took my feelings into consideration.
I ordered a [paw print product] from another company first. When I had a question – it was adequately answered. What was missing was the personal touch – the care – the concern – for me & Zac. Of course, cost of product matters. But the price didn’t seal the deal. IT WAS YOU!
You showed compassion. When I contacted other vendors – their answers were simple & straight forward. They did not acknowledge my loss, they did not show any sympathy. For them – business is business. Not for you.
You are an extremely kind, caring, and loving individual – with a huge heart! You didn’t just “hear” me – you “listened”. You were appropriately responsive. I spoke to you, a human being – NOT an automated machine. You managed to transform a very uncomfortable situation for me into a comfortable one. I cannot thank you enough!