Quality service and quality clay. We work with several good professional vendors but your kindness both on the phone and in your response to any request is what all vendors in whatever business should strive for. I’m certain your other customers would join me in celebrating what you offer both in sincere customer service & quality products. My sincere thanks!
Customer Service
Cindy
Your level of compassion and empathy goes above & beyond anything I could have imagined. I was talking to you, a friend, not just a “customer rep”. That means the world to me. You let me ramble on about Zac, and long gone fur babies. You did not push me away. Your responses were completely on point & took my feelings into consideration. I ordered a [paw print product] from another company first. When I had a question – it was adequately answered. What was missing was the personal touch – the care – the concern – for me &… Continue Reading
Debi Goldstein-Carlson
Just wanted to say thank you again for the great customer service regarding the ribbon/charm mix-up and how quickly I got the correct ribbon and the other charms. Sheena went RUNNING over the Rainbow Bridge free of pain yesterday and it was yesterday that I got your package. It really meant a lot to me that you called me back so quickly and rectified the mix-up. You definitely practice what you say: Customer Satisfaction is Our #1 Priority.
Holly Churchill
Thank you for your help! I had gone back to your site and looked around and found the free samples to order. I have done this and will present this idea to the boss as soon as I get them. I too was given one of these when my last dog (Molly) passed and I have it on my wall and cherish it immensely!
Dr. Sara Hopkins, Edmonds, WA
I have always been very pleased with your products and the wonderful customer service of World by the Tail. Thank you for giving me yet another reason to sing your praises 🙂
Debi Goldstein-Carlson, Pet Parent
Just wanted to say thank you again for the great customer service regarding the ribbon/charm mix-up and how quickly I got the correct ribbon and the other charms. Sheena went RUNNING over the Rainbow Bridge free of pain yesterday and it was yesterday that I got your package. It really meant a lot to me that you called me back so quickly and rectified the mix-up. You definitely practice what you say: Customer Satisfaction is Our #1 Priority.