Connecting with Clients
This book covers ‘what to say and what to do’ when your goal is to maintain a strong bond with your client, even though the interaction is an emotionally difficult one. Basic communication skills are described and applied to 10 common situations, like dealing with anxious or angry clients. Written by World by the Tail, Inc.’s Laurel Lagoni and veterinary consultant Dana Durrance, this new edition comes complete with role play exercises and videos that bring each scenario to life. Connecting with Clients will help you and your staff feel more confident about building loyal relationships with clients.
Softcover, 89 pages. 2nd Edition, AAHA Press. Free access to staff training videos included with each book.
See below for more information.
Note: Clicking the ADD TO CART button takes you to an external cart for the quantity and payment information.