Connecting with Clients
This book covers ‘what to say and what to do’ when your goal is to maintain a strong bond with your client, even though the interaction is an emotionally difficult one. Basic communication skills are described and applied to 10 common situations, like dealing with anxious or angry clients. Written by World by the Tail, Inc.’s Laurel Lagoni and veterinary consultant Dana Durrance, this new edition comes complete with role play exercises and videos that bring each scenario to life. Connecting with Clients will help you and your staff feel more confident about building loyal relationships with clients.
Softcover, 89 pages. 2nd Edition, AAHA Press. Free access to staff training videos included with each book.
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What Customers Say
My team has made paw prints for my clients for over 20 years and feel that the kits are a simple and convenient way to provide a lasting memento for a pet owner upon the loss of their animal. Many owners have commented that receiving a paw print added a personal touch to the sometimes impersonal process of their pet’s death. It’s one more way we, as veterinarians, can express empathy at a difficult time