Connecting with Clients
This book covers ‘what to say and what to do’ when your goal is to maintain a strong bond with your client, even though the interaction is an emotionally difficult one. Basic communication skills are described and applied to 10 common situations, like dealing with anxious or angry clients. Written by World by the Tail, Inc.’s Laurel Lagoni and veterinary consultant Dana Durrance, this new edition comes complete with role play exercises and videos that bring each scenario to life. Connecting with Clients will help you and your staff feel more confident about building loyal relationships with clients.
Softcover, 89 pages. 2nd Edition, AAHA Press. Free access to staff training videos included with each book.
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What Customers Say
I was introduced to using ClayPaws clay when I began working at a local pet crematory where they are very popular and gain us many referrals. We get lots of requests for paw prints and I sometimes feel that families are looking forward to getting their pet’s paw print back even more than the remains. I wish I had known about ClayPaws Kits sooner. I worked for a veterinary practice for over 10 years where we used Crayola air dry clay to make paw prints, and sadly, they would often crumble before families would return to pick up their pet’s remains weeks or months later. I know now that air dry clay is not intended to be used to make lasting keepsakes, that is not its purpose. But it is the sole purpose of ClayPaws clay!
Every time I make a ClayPaws print I am amazed at how the clay never dries out, is easy to work with and how much better the prints turn out than those made with air dry clay. Better yet, when families receive a ClayPaws print, it means that their pet’s memory will be around for generations to come. It is heartbreaking when a child has to say goodbye to their pet, but I feel so good knowing they will always have a ClayPaws print to remember the pet they grew up with. Even more, they will be able to show that same ClayPaws print to their own children when they reminisce about their childhood. Giving someone a ClayPaws print is gifting them with a permanent, tangible memory of the pet they loved. That makes it all worth it, every time.