Connecting with Clients
This book covers ‘what to say and what to do’ when your goal is to maintain a strong bond with your client, even though the interaction is an emotionally difficult one. Basic communication skills are described and applied to 10 common situations, like dealing with anxious or angry clients. Written by World by the Tail, Inc.’s Laurel Lagoni and veterinary consultant Dana Durrance, this new edition comes complete with role play exercises and videos that bring each scenario to life. Connecting with Clients will help you and your staff feel more confident about building loyal relationships with clients.
Softcover, 89 pages. 2nd Edition, AAHA Press. Free access to staff training videos included with each book.
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What Customers Say
A lovely personal keepsake. I have used ClayPaws kits to provide a personal clay paw print for my in-home pet euthanasia clients over the past 6 years. I love that I can re-roll the clay if the print doesn’t look right the first time, and I bake the clay myself before giving the paw print to the client to ensure it doesn’t get damaged.
The kits are very easy to use, and will provide a long-lasting, high quality keepsake.
I have tried a couple of other paw print kit options, but I love the ClayPaws because they are so versatile, and produce a beautiful, and very detailed impression – capturing the personal attributes of the pets paw print in a strong and durable medium.
I recently also started providing the gold wire stands for the paw prints – which are also well received by clients.
Clients LOVE the paw prints, and I have experienced great customer service from this company.
Thank you Veterinary Wisdom!