Customer Service Guarantees

Business Philosophy

We want you, our customers, to trust us and feel like you have found a home with us. That's why we work hard to build a feeling of community, rather than competition, within the animal-related business world. We contribute to the creation of community through social media and by providing credible, up-to-date information and resources in our Resource Center.


Customer Service

Providing high quality customer service for you and creating a high level of job satisfaction for our staff and are our highest priorities. If you have a question, suggestion, concern, or complaint, we want to hear from you! Please use the methods below or follow this link to contact us directly. We'll do our best to address your inquiries!


Product Guarantee

We want you to try ClayPaws® Kits and other products at our risk and to your satisfaction. That's why we offer a six month, 100% money back guarantee. If, after trying one of our products, you decide it is not the product you have been looking for, return it to us for a 100% refund.


Better Business Bureau

Visit or click on the icon below to see our report from the Better Business Bureau anytime. We have an A+ rating!


Privacy Policy

World by the Tail, Inc. never sells, rents, or leases your name, address, or email to a third party.

Financial information collected, such as your credit card number and expiration date, is used only to charge you for the service or product you are purchasing. Your credit card information is not stored in our system and is never given to a third party (other than the credit card authorization center). In addition, we provide a secured shopping cart service so you can feel safe buying products from our site.
World by the Tail, Inc. offers opt-in email and newsletter services that you can unsubscribe from at any time.

If you have questions or concerns about any of the above items or World by the Tail, Inc. services, please call us at 1-888-271-8444 or email your comments to:

General Information/Customer Service