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Connecting with Clients

Item#: BCWC  $39.95/each

Connecting with Clients

This book covers 'what to say and what to do' when your goal is to maintain a strong bond with your client, even though the interaction is an emotionally difficult one. Basic communication skills are described and applied to 10 common situations, like dealing with anxious or angry clients. Written by World by the Tail, Inc.'s Laurel Lagoni and veterinary consultant Dana Durrance, this new edition comes complete with role play exercises and videos that bring each scenario to life. Connecting with Clients will help you and your staff feel more confident about building loyal relationships with clients.

Softcover, 89 pages. 2nd Edition, AAHA Press. Free access to staff training videos included with each book.

Click here for full product description.

See below for pricing and shipping information.

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“I love your company, lots of good info for my clients. I have used your words and training every day for the last 20 years. Keep up your blessed work and just know that you have made a big difference in this world to help people through their grief and [given] vets the tools to help them heal. Thanks!”

-Kristine Butto, DVM

 

Full Product Description:

 

This book covers 'what to say and what to do' when your goal is to maintain a strong bond with your client, even though the interaction is an emotionally difficult one. Basic communication skills are described and applied to 10 common situations, like dealing with anxious or angry clients. Written by World by the Tail, Inc.'s Laurel Lagoni and veterinary consultant Dana Durrance, this new edition comes complete with role play exercises and videos that bring each scenario to life. Connecting with Clients will help you and your staff feel more confident about building loyal relationships with clients.

Softcover, 89 pages. 2nd Edition, AAHA Press. Free access to staff training videos included with each book.

Click here for shipping information.