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Connecting with Clients: Practical Communication Techniques for 10 Common Situations Second Edition (Free access to video role plays included) by Laurel Lagoni, MS and Dana Durrance, MS



$39.95 Each - Catalog Code BCWCAdd to Cart


This book covers 'what to say and what to do' when your goal is to maintain a strong bond with your client, even though the interaction is an emotionally difficult one. Basic communication skills are described and applied to 10 common situations, like dealing with anxious or angry clients.

Written by World by the Tail, Inc.'s Laurel Lagoni and veterinary consultant Dana Durrance, this new edition comes complete with role play exercises and videos that bring each scenario to life. Connecting with Clients will help you and your staff feel more confident about building loyal relationships with clients.

Softcover, 89 pages. AAHA Press. Free access to staff training videos included with each book.


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